Return Policy

We accept returns in one case only, if we sent the wrong item, wrong size, color, or damaged ) otherwise no returns are accepted.

To be eligible for a 30 days return, your item must be in the same condition that you received it, unused, with tags, original packaging & receipt. Please sent back the product to the address mentioned on the tag of the shipping box because we have different suppliers in different locations. You can always contact us for any return question at Viberant.store@hotmail.com. 

General rule of non-returnable items 

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Refunds 

Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return , please contact us at Viberant.store@hotmail.com.

Return and Refund Policy 

At Viberant, we want to ensure our Customers are happy and satisfied with our unique designs and services. We know that issues can occasionally arise, like sending the wrong size of the t-shirt or the wrong design, in which case our Exchange, Return, and Refund Policy will be helpful. We have briefly described which items can be returned and refunded for ease and to avoid any further inconveniences.
Please be aware that the return and refund clauses for both domestic and international orders are covered by this policy.

Exchange Policy
We do not permit Customers to return the goods they have purchased in exchange for something they have not ordered.
Return and Refund Policy
Within 30 days, you can request a refund without giving a reason for receiving the wrong order or damaged item. If you return the sealed item(s), you are responsible for the shipping costs/ If the item is flawed or delivered incorrectly, the shipping costs will be reimbursed.
Product Eligibility Criteria for Product(s) Return
The item must be unopened and in the same condition as when it was delivered.
The item that is flawed, which means damaged, discolored, or otherwise not what was ordered.

Return Initiation Process

To initiate the Return process, please email our team at viberant.store@hotmail.com within 30 days of receiving the package.
Please make sure to subject the email as “Return-Refund Order#” and mention your order number.
Your email must contain the necessary personal details, such as your complete name, country of residence, contact information, order number, the product(s) you wish to return, and the justification for the refund. You may also submit a picture of the receipt.
Please send any damaged product(s), a copy of your order confirmation, and any accompanying damaged product pictures.
Once we have received and reviewed your email, our customer support team will walk you through the return procedure and give you return instructions.